About Us
Find out who we really are, and what we stand for at the Hub Uganda
Who we are
Welcome to The Hub Uganda, your number one online shopping platform. We’re dedicated to giving you the very best of Electronics and Gadgets, with a focus on timely deliveries, best product quality, and memorable customer experience.
Founded in 2017 by Ashraf Bbaale, The Hub Uganda has come a long way from its beginnings in Kampala, Uganda.
When Ashraf Bbaale first started out, his passion for timely deliveries and meeting customer expectations while shopping online, being able to get what you have ordered for.
He was frustrated by the different online market players that displayed products online and delivered something different on delivery, this drove him to do tons of research and consultations so that The Hub Uganda can offer you “the world’s most advanced and up to date electronics and Gadgets”.
We now serve customers all over Uganda and are thrilled that we’re able to turn our passion into our own website.
We hope you enjoy our products as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.
Sincerely,
Bbaale Ashraf
What can we do for you ?
Our extraordinary Technical Support and Customer Service is one of the main reasons why our clients rate The Hun Uganda as the number one Online Gadgets and electronics store. And we can’t thank them enough for their recommendations. Because transparency and honesty are part of our core values.
The Hub Uganda was established in 2017 to provide the best up to date Gadgets and electronics. We are based in Kampala, Uganda and employ over 20 people.
Quality is important to our business because we value our customers. We strive to provide our customers with products and services which meet and even exceed their expectations.
We are committed to continuous improvement and have established a Quality Management System which provides a framework for measuring and improving our performance.
We have the following systems and procedures in place to support us in our aim of total customer satisfaction and continuous improvement throughout our business:
- regular gathering and monitoring of customer feedback
- a customer complaints procedure
- selection and performance monitoring of suppliers against set criteria
- training and development for our employees
- regular audit of our internal processes
- measurable quality objectives which reflect our business aims
- management reviews of audit results, customer feedback and complaints
Our internal procedures are reviewed regularly and are held in a Quality Manual which is made available to all employees.
The Hub Uganda Delivery’s goal is to provide our customers with the most professional, fast, dependable, and technologically advanced delivery service in Kampala and its surrounding areas, as well as Uganda as a whole.
We exist to develop great relationships with our customers and provide them with the highest level of service.
We strive to accomplish this by offering services at a reasonable price and always holding ourselves to the highest degree of honesty and integrity when dealing with our customers.
We strive to provide superior service that our customers rave about each and every time they use us.
“You can close more business in two months by becoming interested in other people than you can in two years by trying to get people interested in you.”
-Dale Carnegie